About Support
Support When you need it.
Calling customer support should be an easy task. Centrivity takes support seriously by providing certified engineers on the front lines. Our objective is to resolve your issues within the first call. We are U.S. based and U.S. operated with complete background checks against all of our employees. We utilize the Information Technology Infrastructure Library {ITIL} for all of our processes and procedures. Centrivity uses Service Level Agreements {SLA} for measuring and being accountable for customer expectations.
Frequently Asked Questions
How do I cut back on my junk email?At times, a few of our customers have been hit hard by SPAM. A lot of them do not know how use the Junk Mail filter in Outlook to properly manage the filter and manually cut down on the amount of SPAM they receive... Read more
How do I backup or archive my email?Clients receive alerts from the Exchange server that say that the size of their mailbox has grown too large. When they call in, the client can be walked through a process in order to backup older email to their machine in order to free up space on the Exchange server. The process used to backup email to the client’s machine is Auto Archive. Read moresupport news
Sept 18 2009
Centrivity releases online purchasing
Centrivity now allows for online purchasing of Virtual Presence services.
July 25 2009
New chat service
24/7 sales and support from a live associate through chat service now available on the website.
July 15 2009
Centrivity expands support to managed desktop
While Centrivity has been supporting customer desktops for years, we now are supporting remotely using cutting edge tools and methodologies.