Co-location Network Operations Center Managed Desktops Help Desk Services Managed Services

Overqualified is a better description

At Centrivity, change is ongoing to stay current with the latest technology and skills.  Therefore, our staff is highly skilled with the current technology and industry certification.  Our employees spend a lot of time in training and learning the new material. When they learn they get certified. The certification shows that they are not only the best in their field but have the subject matter knowledge.  A customer can talk directly with the NOC team handling their issues.

The NOC personnel provide levels 1, 2, and 3 supports...well, not really. Centrivity places overqualified tier 2 people on the front tier. The expectation is that escalations should never happen if you have the top people on the front line. This means no transfers to another engineer and a higher first call resolution faster.

NOC employs multiple monitoring systems to handle different client’s technologies and capabilities.  In addition to performing fault management, Centrivity teams provide trend and capacity analysis, script development to monitor key processes that are not supported by the SNMP protocol, and they provide additional assistance in other technology issues. At Centrivity, we not only resolve the customer’s problem but we also do the root cause analysis so that the problem does not resurface again. 

At Centrivity, we have implemented several best practices that conform to the Information Technology Infrastructure Library (ITIL) v3 to improve the internal processes to serve our customer better.

How can a NOC help me?

Very simply, we will watch over your place when you are not there...or even when you are. A standard company will monitor and manage systems and servers during normal business hours. But the 16 other hours of the day and the weekends are often left to fend for itself. Our Network Operations Center will monitor and/or manage your network when you are not there. We can also monitor it when you are.

Our process for alerting can be customized to meet your needs as well. We can escalate it after 5 minutes or 5 hours, to whomever, using a variety of media methods to include telephone, email, SMS and even fax.