Co-location Network Operations Center Managed Desktops Help Desk Services Managed Services

Just like it was our own

Internally managing a desktop or laptop can be challenging to say the least. Managing a desktop involves ensuring the operating systems, applications, and anti-virus are kept up to date. Laptops are especially tricky because if the person loses the laptop, critical company information can be compromised. Additionally, laptops are often offline and cannot have an update sent to it in the middle of the night.

Centrivity's approach to this is through the use of tools to update, monitor and audit systems. It is important to know whether you are exceeding your licensing for desktop software. It is also important to know whether you are not using to proper licensing for a piece of software. "Shareware" and "freeware" are often locked into terms and conditions that the software cannot be used in a commercial or government environment without a purchased license. Centrivity lowers that risk by auditing and tracking of licenses.

Software is not the only consideration when managing a desktop; the hardware is critical. Centrivity has experience with all manner of hardware to include HP, Dell, IBM and Mac. Managing the hardware relationships, the service agreements, and maintenance calls can be a job in itself. Centrivity's experienced staff is available 24x7x365 to support the desktops because we know that some people work as hard as we do.

Centrivity utilizes proven processes that are modeled after the Information Technology Infrastructure Library (ITIL) v3. To guarantee we follow the processes and provide the best service available, we have put service level agreements in place with great detail and higher than the industry average.

Centrivity's knowledge, experience, and industry recognition by certification ensure our customers the best available support, 24x7x365, at every level.